PRIVACY POLICY

Effective Date: August 5, 2026

This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when you visit or make a reservation through:

evergladesairboattour.miami

This Website is operated by:

Miami Beach Tours and Services ACS LLC
Miami Beach, Florida, United States
Telephone / WhatsApp: +1 (786) 597-2547
Email: [email protected]

Fla. Seller of Travel Reg. No. ST43041

This Privacy Policy applies only to evergladesairboattour.miami and the reservations, inquiries, payments, transportation services, Everglades excursions, attraction admissions, airboat experiences, and related services offered or arranged through this Website.

By using the Website, submitting an inquiry, requesting a quote, making a reservation, or communicating with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through the Website, or from third parties involved in processing or fulfilling your reservation.

1.1 Contact Information

When you contact us, request information, ask for a quote, or make a reservation, we may collect:

• Full name.
• Email address.
• Telephone or WhatsApp number.
• Country or international dialing code.
• Preferred communication method.
• Communication history related to your inquiry or reservation.

1.2 Reservation and Service Information

Depending on the service requested, we may collect:

• Service date.
• Number of passengers.
• Passenger names, when required.
• Selected tour or transportation service.
• Pickup location or assigned meeting point.
• Hotel name or accommodation details.
• Requested pickup time.
• Destination or return location.
• Private or shared service preference.
• Group size.
• Vehicle requirements.
• Attraction or airboat ticket requirements.
• Booking number.
• Payment status.
• Reservation changes or cancellation requests.
• Relevant customer-service notes.

The shared Everglades service does not accept luggage. However, for private or group services, we may request information about personal items or equipment when needed to determine appropriate vehicle capacity.

1.3 Information About Children

When a reservation includes a child, we may request limited information necessary to organize the service, such as:

• The child’s age.
• Approximate height or weight, when relevant to a child-seat request.
• The number or type of child restraints requested.

A parent, legal guardian, or responsible adult must provide this information.

1.4 Accessibility and Special Requests

We may collect information about mobility requirements, service animals, medical equipment, or another special request when voluntarily provided and reasonably necessary to determine whether a requested service can be accommodated.

Please do not provide medical information that is unrelated to the service.

1.5 Payment and Transaction Information

When you make a payment, we may collect or receive:

• Amount paid.
• Payment date.
• Payment method.
• Transaction or confirmation number.
• Billing name.
• Partial payment-card information, such as the last four digits, when supplied by the payment processor.
• Deposit, balance, refund, or chargeback information.

Payments may be processed through third-party payment providers, credit or debit card processors, payment links, Zelle, Venmo, Wise, or another approved payment method.

We do not intentionally store full credit or debit card numbers on our Website. Card information submitted through a payment processor is handled according to that provider’s security practices and privacy policy.

Customers should not send complete card numbers, banking passwords, identification documents, or other highly sensitive information through ordinary email, SMS, or WhatsApp messages.

1.6 Communications

When you communicate with us by telephone, email, SMS, WhatsApp, website form, or another messaging platform, we may retain:

• Messages and attachments.
• Dates and times of communications.
• Reservation instructions.
• Customer-service requests.
• Complaints or incident reports.
• Payment confirmations.
• Pickup and operational coordination details.

Telephone calls may be documented through internal notes. Calls will not be recorded without any notice or consent required by applicable law.

1.7 Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Approximate geographic region.
• Referring website.
• Pages viewed.
• Date and time of access.
• Time spent on the Website.
• Links or buttons selected.
• General Website usage and performance information.
• Security, error, and diagnostic data.

This information may be collected through server logs, cookies, analytics services, security tools, or similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and quote requests.
• Process and confirm reservations.
• Coordinate shared and private transportation.
• Assign pickup locations and meeting points.
• Communicate pickup times and service instructions.
• Arrange airboat rides, attraction admissions, tickets, and related activities.
• Coordinate services with independent drivers, transportation providers, attraction operators, tour operators, and other providers.
• Process payments, deposits, balances, refunds, and payment disputes.
• Confirm passenger counts and vehicle requirements.
• Respond to customer-service requests and complaints.
• Communicate delays, changes, weather concerns, or operational updates.
• Prevent fraud, misuse, unauthorized transactions, and security incidents.
• Maintain reservation, accounting, tax, and business records.
• Improve the Website, booking process, customer service, and operational coordination.
• Enforce our Terms and Conditions.
• Protect the rights, safety, property, and lawful interests of customers, providers, the Company, and others.
• Comply with legal, regulatory, accounting, insurance, or law-enforcement requirements.

We may also use aggregated or anonymized information that does not reasonably identify a particular individual for business analysis and service improvement.

3. How We Share Personal Information

We share personal information only when reasonably necessary to process a reservation, provide a requested service, operate the Website, comply with legal obligations, or protect legitimate interests.

3.1 Drivers and Transportation Providers

We may share necessary reservation information with the driver, vehicle owner, transportation company, dispatcher, or independent provider assigned to the service.

The information shared may include:

• Passenger name.
• Telephone or WhatsApp number.
• Pickup location.
• Pickup time.
• Destination.
• Passenger count.
• Child-seat request.
• Service instructions.
• Relevant operational notes.

Independent providers use this information to perform or coordinate the assigned service.

3.2 Attractions, Airboat Operators, and Tour Providers

When a reservation includes park admission, an airboat ride, wildlife presentation, ticket, guide, or another activity, we may share necessary information with the applicable attraction or independent operator.

This may include:

• Customer or lead passenger name.
• Reservation date.
• Number of adults and children.
• Ticket type.
• Booking or confirmation number.
• Payment or admission status.
• Special service information reasonably necessary for the activity.

3.3 Payment Providers

Payment processors and financial-service providers may receive information necessary to:

• Authorize and process payments.
• Confirm transactions.
• Prevent fraud.
• Issue refunds.
• Respond to chargebacks or payment disputes.

Their use of personal information is governed by their own terms and privacy policies.

3.4 Website and Business Service Providers

We may use third parties that assist with:

• Website hosting.
• Website maintenance.
• Cybersecurity and spam prevention.
• Reservation or booking tools.
• Email delivery.
• SMS or communication services.
• Analytics.
• Data storage.
• Accounting.
• Customer service.
• Payment processing.

These providers may process information only to the extent reasonably necessary to perform services on our behalf or comply with their own legal obligations.

3.5 Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with a subpoena, court order, legal process, or government request.
• Respond to law-enforcement authorities.
• Investigate suspected fraud or unlawful activity.
• Protect a person’s health or safety.
• Protect the Company’s legal rights, property, or operations.
• Establish, exercise, or defend a legal claim.
• Enforce agreements or payment obligations.

3.6 Business Transfers

If the Website or Company undergoes a merger, acquisition, reorganization, sale of assets, or change of ownership, relevant customer information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

3.7 No Sale of Personal Information

We do not sell or rent customers’ personal information to advertisers or data brokers.

We do not provide passenger contact information to unrelated third parties for their independent advertising purposes.

4. Independent Third-Party Providers

Some transportation services, airboat rides, attraction activities, ticketing services, and related experiences may be performed by independent third-party providers.

When information is shared with an independent provider to fulfill a reservation, that provider may process the information according to its own legal responsibilities and privacy practices.

Miami Beach Tours and Services ACS LLC does not control every independent provider’s internal data-processing systems or privacy practices.

Customers may contact the relevant provider directly regarding information independently collected or retained by that provider.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

• Remember basic preferences.
• Maintain Website functionality.
• Improve page performance.
• Understand how visitors use the Website.
• Measure traffic and referral sources.
• Detect fraud, spam, or security threats.
• Support booking or payment functionality.

Cookies are small data files stored on a browser or device.

You may restrict or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality, booking forms, language preferences, payment functions, or other features.

Third-party services used on the Website may also place cookies or collect technical information according to their own privacy policies.

6. Analytics and Website Performance

We may use analytics or performance tools to understand general Website activity, such as:

• Number of visitors.
• Most frequently visited pages.
• Approximate visitor location.
• Device and browser categories.
• Traffic sources.
• Website errors.
• Reservation-page performance.

Where reasonably possible, analytics information is reviewed in an aggregated manner.

We do not use analytics data to determine sensitive personal characteristics about individual visitors.

7. Service Communications

By making an inquiry or reservation, you authorize us to contact you using the telephone number, email address, SMS number, or WhatsApp account provided.

Service-related communications may include:

• Quote responses.
• Payment instructions.
• Reservation confirmations.
• Pickup details.
• Driver or vehicle information.
• Attraction or ticket information.
• Schedule changes.
• Weather or operational updates.
• Cancellation or refund information.
• Customer-service follow-up.

These operational communications are necessary to respond to the customer or fulfill the reservation and are not treated as promotional marketing.

8. Marketing Communications

We may send promotional messages only when permitted by applicable law or when the recipient has provided appropriate consent.

You may ask us to stop sending promotional communications at any time by:

• Replying “STOP” to an applicable text message.
• Using an unsubscribe option, when available.
• Contacting us at [email protected].

Opting out of marketing messages does not prevent us from sending communications necessary for an active reservation or transaction.

9. Testimonials, Reviews, and Photographs

We will not intentionally publish a customer’s identifiable photograph, testimonial, or private message as promotional content without permission or another lawful basis.

When a customer voluntarily submits a review to a public platform, that platform’s privacy policy and publication rules will apply.

If a customer authorizes us to publish a review, name, image, or other content, the customer may contact us to request its removal from our Website. Removal from third-party platforms must be requested directly from the applicable platform.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether a reservation is pending or completed.
• Customer-service or dispute requirements.
• Payment and refund records.
• Chargeback deadlines.
• Tax, accounting, and legal obligations.
• Fraud prevention.
• Insurance or incident documentation.
• Contractual and business-record requirements.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely archive it, subject to applicable legal and operational requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Password-protected accounts.
• Restricted administrative access.
• Website security tools.
• Encrypted Website connections.
• Secure third-party payment systems.
• Software updates.
• Backup and recovery procedures.
• Internal access limitations.

No Website, email, telephone, SMS, WhatsApp transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers should use caution when transmitting sensitive information through electronic communications.

12. Children’s Privacy

The Website is intended for general travel information and reservations made by adults.

It is not directed to children under 13 years of age, and children under 13 should not submit personal information directly through the Website.

Reservations involving children must be made by a parent, legal guardian, or responsible adult.

We may collect limited information about a child when voluntarily provided by an adult and reasonably necessary to arrange the reservation, such as the child’s age or information needed for a child-restraint request.

If we learn that personal information was submitted directly by a child under 13 without appropriate parental involvement, we may delete it. Federal COPPA requirements apply to websites directed to children under 13 or operators that knowingly collect personal information online from such children.

13. Your Privacy Choices and Requests

Depending on the circumstances and applicable law, you may request that we:

• Confirm whether we hold personal information about you.
• Provide access to information you previously supplied.
• Correct inaccurate or incomplete information.
• Delete personal information that is no longer required.
• Stop using information for promotional marketing.
• Explain the general categories of third parties with whom information was shared.

Some requests may be limited or denied when information must be retained to:

• Complete a reservation.
• Comply with tax, accounting, or legal obligations.
• Resolve a dispute.
• Prevent fraud.
• Respond to a payment dispute.
• Protect legal rights.
• Maintain necessary business records.

We may request reasonable information to confirm the identity of the person making the request.

Privacy requests may be sent to:

[email protected]

14. External Links and Third-Party Platforms

The Website may contain links to:

• Everglades attractions.
• Payment providers.
• Maps.
• Social-media platforms.
• Review platforms.
• Transportation providers.
• Other external resources.

We are not responsible for the content, security, availability, or privacy practices of an external website or platform.

Visitors should review the privacy policy of each third-party service before providing personal information.

15. International Visitors

The Website may be accessed by visitors from outside the United States.

Personal information submitted through the Website or during the reservation process may be processed or stored in the United States and shared with providers located in the area where the service is performed.

Privacy laws in the United States may differ from those in the visitor’s country of residence.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services.
• Changes in Website functions.
• Changes in providers or payment methods.
• Operational changes.
• Security practices.
• Legal or regulatory requirements.

The revised version will be posted on this page with a new effective date.

The version in effect when information is collected will generally govern that processing, unless a change is required by applicable law.

17. Contact Us

Questions, concerns, or privacy requests may be sent to:

Miami Beach Tours and Services ACS LLC
Website: evergladesairboattour.miami
Miami Beach, Florida, United States

Telephone / WhatsApp: +1 (786) 597-2547
Email: [email protected]

Fla. Seller of Travel Reg. No. ST43041